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Course Details
This course provides a comprehensive exploration of customer service essentials, emphasizing its significance and key components like communication skills, customer needs analysis, and more.
Learning Objectives
- Define the concept of customer service and its importance.
- Identify the goals of excellent customer service.
- Develop effective verbal and non-verbal communication skills.
- Understand methods for discovering and meeting customer needs.
Key Topics
- Definition and significance of customer service.
- Goals and objectives of great customer service.
- Verbal and non-verbal communication skills in customer service.
- Customer needs analysis and strategies to fulfill them.
Activities
Video and online assessment
This Course is for
Customer service representatives, call centre agents, front-line staff and anyone responsible for delivering excellent customer service.
Ready to Get Started?
Contact us today to discuss how this training course can benefit your team and organization.
