Workplace Conflict Resolution Course

This course delves into understanding, managing, and resolving conflicts in the workplace for a more harmonious and productive work environment.

Learning Objectives

• Identify what constitutes conflict in the workplace

• Recognise common causes and effects of workplace conflict

• Understand the stages leading to workplace conflict

• Learn various conflict resolution techniques applicable at different conflict stages

• Explore the positive outcomes of effective conflict management

Key Topics

• Defining workplace conflict

• Causes and effects of conflict

• Stages leading to conflict build-up

• Conflict resolution techniques

• Positive outcomes of effective conflict management

Video and online assessment